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Faq
Frequently Asked Questions
Quick answers, grouped by area. Can't find what you need? Visit the
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page.
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🛒
Tickets & Shop
How do I buy a ticket or product?
Where do I find my orders and tickets?
What is a redemption code?
How do I buy a ticket for someone else?
Where are my ticket claim codes, and how do I share them?
Someone sent me a ticket claim code. How do I use it?
Can I get a refund?
🗓
Events & Schedule
Where do I find upcoming events?
What's the difference between Events and Schedule?
Where's the event address?
How do I see the schedule of activities for an event?
Can I build my own itinerary?
Can I add my itinerary to my phone calendar?
🏪
Merchants
How do I find the merchants at an event?
Can I see details about a specific merchant?
Can I tell a merchant I'm interested in an item?
How do I contact or connect with a merchant?
🙌
Volunteering
How do I sign up for a volunteer shift?
How do I get paid for volunteering?
How do I check in for my shift?
What is the Land Grant option at signup?
Do my volunteer hours get tracked?
How do I find where my shift is?
💬
Community
What is the Community hub?
Can I vote in polls or join groups?
How do I form an Armada using a group?
Where do I see community photos?
🏴☠️
Armada
What is an Armada?
How do I form an Armada?
How does my Armada get its volunteer hours?
Where do I find the Armada form?
Why can't I see the Armada form?
How are my Armada's required hours calculated?
How do I contribute hours to my Armada?
Where do I see my Armada's progress?
🗺️
Immersion
What are achievements and quests?
How do I complete a quest?
Is there a QR code way to complete quests?
What are factions?
Can I switch factions?
How do faction ranks and tiers work?
🧒
Kids & Family
How do I get my child set up?
What is Kid Mode, and how do I turn it on and off?
What can and can't my child do in Kid Mode?
How does my child's money work?
Can my child earn achievements and join a faction?
How do I keep an eye on what my child is doing?
🪙
Bank & Sterling
What is Sterling?
How do I check my balance and history?
How do I send Sterling to someone?
How do others pay me?
What is onboarding?
How do I earn Sterling?
⛵
Ships
What is a Ship?
How do I find or join a ship?
How do I start my own ship?
How do I contact a ship's captain?
Can I create custom roles for my crew?
Can I let crew help run the ship?
📝
Forms & Applications
Where do I find my forms?
How do I tell what a form is for?
Can I change a form after I submit it?
What does "Changes Requested" mean?
Will I be told if changes are requested on my form?
I'm a ship captain. Where's the Land Grant form?
A form I was told about isn't showing up. Why?
📰
The Herald & The Wall
What is The Herald?
What is The Wall?
Can I post on The Wall?
⚙️
Info & Policy
What is Legacy Bay Events?
What events do you run, and what are the age ranges?
How do I contact an administrator?
Where can I learn how to use the site?
Who's on the staff team?
What's the refund policy?
What are the community rules and code of conduct?
How do I report harassment or a policy violation?
How is my payment information handled?
